We accept returns within 90 days of original ship date as long as the item is in the original sealed product box, unopened, and undamaged. Shipping costs are non-refundable for change of mind returns. No returns will be accepted for items shipped to Europe via the iParcel service.
For all returns, a return authorization and return label must be obtained. You can request a return from our Customer Support Team. We are not able to accept returns that have not been authorized by us.
We may elect to not accept or authorize return of products that are not in their unopened, original packaging, or have been altered or modified with third-party or aftermarket parts or components.
Once the product has been returned to us and has been ascertained to be complete (including the “original sealed” product box, with the unit in its original packing materials) and undamaged. Your purchase price, less shipping and handling, will be refunded to you. We do not refund any shipping costs.
Note that if the product is defective, you may either request a refund, repair or an exchange per SONDORS X One-Year Limited Warranty. In this case, SONDORS X will cover the shipping costs.
Deposits are refundable for 30 days. Once converted to an order, sales are final.
If you’re interested in having your Metacycle purchase refunded, you’ll need to contact SONDORS customer service directly. Keep in mind, however, that if the funds have already gone towards producing your Metacycle, then a refund may not be possible at this time.
For questions or assistance please email us at firstname.lastname@example.org.